Frequently Asked Question
Find quick answers to common questions about our products, orders, and services. We’re here to help you every step of the way.
Where are your stores located?
We have a showroom located in Melbourne, where you can view our products in person. All other locations across Australia serve as storehouses to support fast and efficient deliveries.
Do you offer delivery services? What are the costs and timeframes?
Yes, we deliver Australia-wide and have been proudly serving customers since 2014. Delivery costs and timeframes may vary based on location and order size. Please get estimate on our website.
Can I purchase online or only in-store?
You can shop both online and in-store. We aim to make your furniture shopping experience as convenient as possible.
Is assembly required for your furniture? Do you offer assembly services?
Some items may require assembly. Yes, we do offer professional assembly services.
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Delivery times depend on your location and the availability of items. Most orders are processed and shipped promptly. Please see our reviews and check shipping date estimate. Its pretty quick!
If your item arrives damaged, please contact us immediately with photos. We’ll work with you to resolve the issue quickly, whether through replacement, repair, or refund.
Yes, returns or exchanges are accepted under our change-of-mind policy. Please refer to our returns policy for full terms and any applicable conditions or fees.
Yes, tracking is available for all deliveries. Once your order is dispatched, you’ll receive tracking details to follow its journey to your doorstep.